§1 Seller
These sales terms govern the online sale of products on ellatherapy.eu. The seller is MODESTIC Krystyna Zaitseva, registered at MODESTIC Krystyna Zaitseva, ul. Głębocka 5/U10, 03-287 Warszawa, NIP: 8133873866, REGON: 521112715. Contact: +48 733 640 892, info@modestic.pl.
§2 Products and prices
The product on offer is described on its page at ellatherapy.eu. The price shown is the total amount payable, expressed in Polish złoty (PLN) and inclusive of all components of the price. The premiere (presale) price is 999,00 zł (catalogue price 1490 zł).
§3 Placing an order
An order is placed via the product page by providing the buyer's e-mail address and confirming with the "order and pay" button, which marks an order carrying an obligation to pay. A contract of sale is concluded once payment is credited.
§4 Payment
Payment is made online, in advance, through the payment operator Stripe(Stripe Payments Europe, Ltd., with its registered office in Dublin, Ireland - a licensed payment institution).
Available payment methods: BLIK, Przelewy24, payment cards (Visa, Mastercard), Apple Pay, Google Pay and Klarna. Card transactions are secured with 3D Secure. Payment details are entered solely on Stripe's side - the seller does not process or store payment-card data.
§5 Delivery and fulfilment
Ordered products are shipped from Poland within 14 days of the payment being credited. Within Poland delivery is handled by InPost and shipping is free (covered by the seller). To other European countries and to the United Kingdom we ship by FedEx or UPS courier; for orders outside Poland additional shipping costs and taxes/customs duties may apply and are borne by the buyer.
§6 Warranty and service
The product comes with a 12-month manufacturer's warranty. Within the warranty period a defective product is repaired or replaced. Service is provided by technicians in Poland - repairs are available also after the warranty period, with no need to ship the device abroad. The warranty does not exclude or limit the buyer's statutory rights under the implied-warranty (rękojmia) provisions.
§7 Right of withdrawal and returns
A consumer may withdraw from the contract within 14 days of receiving the product, without giving a reason, by sending a statement to info@modestic.pl. Returned products should be sent to: MODESTIC Krystyna Zaitseva, ul. Głębocka 5/U10, 03-287 Warszawa. The price is refunded within 14 days of receiving the withdrawal statement, using the same payment method used for the purchase.
§8 Complaints
Complaints regarding a product should be submitted to info@modestic.pl or by phone on +48 733 640 892. A complaint is considered within 14 days of receipt.
§9 Protection of personal data
Buyers' personal data is processed in accordance with the Privacy policy and applicable law. In connection with the payment, data is also processed by Stripe as an independent controller, under Stripe's own privacy policy.
§10 Final provisions
In matters not governed by these terms, the relevant provisions of Polish law apply, including the Consumer Rights Act. These terms are made available on the ellatherapy.eu website.